You can order directly from the Shailah store in Saudi Arabia, Qatar or Oman, as shipping to these countries is currently available. This guide brings together what to know before you pay, from currency, shipping fees and timing to payment options and returns, as set out in the store's published policies.
Where we currently ship
Shailah currently ships to the United Arab Emirates, Saudi Arabia, Qatar, Oman, Kuwait and Bahrain. When you enter your delivery address at checkout, the shipping options and fees available for that address are shown.
Currency: prices are in UAE dirhams
Shailah shows its prices in UAE dirhams (AED) in every country, and the country list on the site shows AED next to each country name. Payment is also taken in AED.
If your card uses another currency, such as Saudi, Qatari or Omani riyals, your bank or payment provider converts the amount and may apply conversion fees. For that reason this guide does not quote approximate exchange rates: the final amount in your currency is set by your bank.
How to order
- Choose your country from the country list at the top of the site, or from the side menu on mobile.
- Browse the hijabs and read the fabric description on the product page before adding a piece to your basket; if the size is not listed, ask us on WhatsApp.
- Go to checkout and enter your full delivery address in your country.
- Review the shipping fee and the payment options shown for your address, then complete payment.
- Once your order ships, you receive tracking information by email or text message, and you can also check your order status on the website.
Shipping: fees, timing and customs
| Item | What applies to orders from Saudi Arabia, Qatar and Oman |
|---|---|
| Shipping fee | Calculated at checkout by destination and order weight |
| Free shipping above AED 200 | UAE addresses only |
| Order processing | 1 to 3 business days, with 1 to 2 extra days possible during Ramadan, Eid and seasonal promotions |
| International delivery time | Typically 5 to 14 business days depending on the destination |
| Customs duties and import taxes | Any charges imposed by the destination country are the customer's responsibility |
| Tracking | Tracking details by email or text message after dispatch |
These points come from the store's published shipping policy, which also states that Shailah is not responsible for delays caused by customs clearance. If your order arrives damaged, contact us within 24 hours of delivery with photos of the packaging and the product, and keep all packaging until the issue is resolved.
Payment
The payment options available for your order appear at checkout and can vary by country and device. Under the store's terms, cash on delivery is available for orders inside the UAE only. Payment runs through encrypted connections and approved payment providers.
Returns and exchanges from outside the UAE
The main points of the refund policy:
- You can request a return within 14 days of the date you receive your order.
- The piece must be unworn and unused, with all original tags attached and in its original packaging, together with your order confirmation or proof of purchase.
- Start a return by messaging us with your order number and the reason; we reply within 1-2 business days. Items sent back without prior approval are not accepted.
- Return shipping is at your cost, and a trackable shipping method is recommended.
- There are no direct exchanges: to get a different piece, return the original and place a new order.
- Pieces that have been worn, washed or altered, sale and discounted items, gift cards and custom orders cannot be returned.
Once a refund is approved, card and online payments are refunded to the original payment method within 5-10 business days, depending on your bank. If you receive a defective, damaged or incorrect piece, contact us within 24 hours of delivery with photos of the issue, and we arrange a replacement or refund at no additional cost to you.
Contact before and after your order
For questions about a piece or an existing order, message us on WhatsApp at +971 56 900 1425 or email info@shailah.ae, and include your order number if you have one.
Common questions
Are prices shown in Saudi, Qatari or Omani riyals?
No. Prices are shown in UAE dirhams in every Gulf country, and payment is taken in AED. If your card uses another currency, your bank or payment provider converts the amount and may apply conversion fees.
How much is shipping to Saudi Arabia, Qatar or Oman?
The shipping fee is calculated at checkout once you enter your delivery address, based on the destination and the order weight, and it is shown before you complete payment. Free shipping on orders above AED 200 applies to UAE addresses only.
How long does delivery take?
The shipping policy states that order processing takes 1 to 3 business days and that international delivery typically takes 5 to 14 business days depending on the destination. During peak periods such as Ramadan and Eid, processing may take 1 to 2 extra days.
Will I pay customs duties?
Under the shipping policy, any customs fees or import taxes imposed by the destination country are the customer's responsibility, and Shailah is not responsible for delays caused by customs clearance.
Can I return an order from outside the UAE?
The refund policy allows a return request within 14 days of receipt when the piece is unworn, has its tags and is in its original packaging, and after our prior approval. Return shipping is at your cost, and there are no direct exchanges.