FAQ

This page answers the most common questions about shopping at Shailah, from choosing the right style to shipping, payment, and care after delivery.

Choosing the right range

What is the difference between home hijabs and occasion styles?

Home hijabs focus on comfort, repeat wear, and practical styling. Occasion hijabs lean more toward embroidery, elevated details, and gifting or seasonal use.

Where should I start if I want a plain daily hijab?

Start with plain voile hijabs or home hijabs, then review the product copy for fabric, coverage, and suggested use.

Where can I find prayer hijabs?

You can browse them in the prayer hijab collection.

Shipping and delivery

Do you ship outside the UAE?

Yes. The UAE is the primary market, and active market support also covers Saudi Arabia, Qatar, and Oman. Available options appear during checkout based on the selected market and address.

How do I know the shipping fee and currency?

Shipping fees and the available currency appear at checkout after you choose the country, address, and shipping method.

How long does order processing take?

Processing time depends on the item and current order volume. Once the order is prepared, tracking details are shared when the carrier supports them.

Payment and orders

What payment methods are available?

You will only see the payment methods available for your market and order at checkout.

What should I do if payment fails?

Check your card or wallet first, then try again. If the issue continues, send us a short note or screenshot by WhatsApp or email.

How do I follow up on an existing order?

Send your order number on WhatsApp or by email and we will help you track the next step.

Care and quality

How do I care for embroidered or crochet hijabs?

Keep them away from direct perfume and humidity, and handle them gently during storage and cleaning. You can also read our embroidered hijab care guide.

Does slight colour difference count as a defect?

Minor variation can happen because of screen and lighting conditions. If the difference is significant or the item is clearly not as described, contact us promptly with photos.

Can I ask for help after delivery?

Yes. We support questions related to care, quality, and obvious delivery issues according to the store's service policy.

Which markets does the store currently serve?

At this stage we focus on the UAE as our base, then Saudi Arabia, Qatar and Oman through our active markets. The currency and the shipping options available to you depend on the country you choose in the market selector.

Can I browse in Arabic and English?

Arabic remains the main operating language of our catalogue, and we are gradually improving the main pages in English in our active markets. Use the language selector at the top or bottom of the site when it is available.

Where do I find the delivery time and the final currency?

The expected delivery time, the final currency and the shipping fees appear at checkout after you choose the right country and address for your order.

How do I choose the right hijab for everyday wear or for an occasion?

Start from the collection page or the fabrics guide, then check the product description for the fabric, the colour shade and the suggested way to wear it. If you need a quick recommendation, our team can help you before you order.

How do I contact you about an existing order?

Send your order number to +971 56 900 1425 or to info@shailah.ae with a short description of the situation, and we will help you follow it up.